Taking applicationsVoice Support·Posted 17d ago
Customer Success Associate (Denver, CO)
Netlify
Anywhere in the World
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Worldwide
EnglishEntry level
About the role
Customer Success Associate at Netlify owning 120+ SMB accounts, driving renewals, outreach, and product adoption. Requires being based in the Denver, Colorado area, with remote work plus occasional in-person meetings.
What you'll do
- Own day-to-day relationships for 120+ SMB accounts
- Drive outreach ahead of renewals and lead renewal conversations
- Track and forecast renewal book
- Use product usage data to demonstrate value
- Identify feature adoption and expansion opportunities
- Gather and share customer feedback with Product
- Collaborate with Sales, Product, and Marketing
- Develop skills in account management and negotiation
What you'll need
- Some customer-facing experience (internship, customer service, sales support, retail, etc.)
- Comfort working with data and spreadsheets
- Track record of following through
- Clear written and verbal communication
- Interest in customer success and commercial side
- Based in the Denver, Colorado area
- Comfortable working remotely with occasional in-person meetings
Skills
Relationship buildingCustomer communicationData analysisSpreadsheetsAccount managementNegotiationRenewalsForecasting
Benefits
Remote workMentorship from senior teammatesReal ownership from day oneSkill development
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