Taking applicationsVoice Support·Posted 14h ago
Sr. Client Care Consultant
VisaVerified company
Bogota, Colombia
Pay
Not listed
Job type
Full-time · Hybrid
Hours
Flexible
Location
Bogota, Colombia
EnglishSpanishSenior level
About the role
Senior client care role supporting Visa Acceptance Solutions merchants and partners, combining production case work with shift leadership. It requires English and Spanish, 5+ years in technical support or payment operations, and at least three days per week in Bogotá.
What you'll do
- Manage production support cases
- Troubleshoot payment, API, and platform issues
- Resolve critical client incidents and escalations
- Serve as shift lead during coverage periods
- Monitor queue health and service levels
- Coordinate cross-functional escalation responses
- Support shift handoffs in follow-the-sun model
- Provide technical guidance to clients and internal teams
What you'll need
- 5+ years in technical support or related field
- Bilingual English and Spanish
- Experience managing complex client escalations
- Experience in production support environments
- Strong analytical and troubleshooting skills
- Stakeholder management in fast-paced environment
- Coaching or mentoring experience
- At least 3 days per week in Bogotá office
Skills
Technical supportPayment operationsIncident managementAPI troubleshootingClient escalationsQueue managementStakeholder managementCoaching/mentoring
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