Customer Service Advisors ‑ Cotonou ‑ Mandarin
ConcentrixVerified company
Cotonou
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cotonou
About the role
Customer service advisor handling incoming calls, emails and live chats for Concentrix in Cotonou. Requires proven support experience plus Mandarin, English and French proficiency, with performance bonus, health insurance and training offered.
What you'll do
- Handle incoming calls, emails or live chats
- Identify and assess customer needs to achieve satisfaction
- Build trusting relationships through interactive communication
- Provide accurate, valid and complete information
- Meet personal and team targets and call handling quotas
- Keep records of customer interactions and process accounts
- Follow procedures, guidelines and communication policies
What you'll need
- Proven customer support experience
- Fluent Mandarin (minimum HSK 3)
- Good English (minimum B2)
- French mandatory
- Strong communication and problem-solving skills
- Strong written skills
- Ability to multitask and prioritize
- Thrive in a fast-paced, goal-oriented environment
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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