Customer Service Advisor ‑ Digital Intake ‑ Alabang 2026

Customer service advisor handling inbound calls, outbound calls, and internet inquiries for Concentrix clients in Alabang, Philippines. Entry-level full-time role focused on resolving routine customer issues, meeting KPIs, documenting interactions, and rotating shifts as needed.

• Handle inbound calls, outbound calls, or internet inquiries
• Resolve routine customer problems regarding products or services
• Meet contractual KPIs
• Clarify customer requirements and use decision-support tools
• Greet customers courteously and professionally
• Document and notate accounts accurately
• Track and retrieve information in call tracking database
• Offer additional products and/or services

• High school diploma
• Three to six months relevant experience preferred
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively in writing and verbally
• Dependable with strong attention to detail
• Ability to multitask and adapt to changes
• Tolerance for repetitive work in a high-production environment
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.