Customer Service Advisor ‑ Cebu J Centre 2025

Customer service role based in Cebu, Philippines, handling inbound and outbound calls plus internet inquiries to resolve routine product or service problems. It requires strong customer service, computer navigation, and communication skills, with availability to rotate shifts.

• Handle inbound calls, outbound calls, or internet inquiries
• Resolve routine customer problems regarding products or services
• Clarify customer requirements and probe for understanding
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document accounts and track information in call tracking database
• Offer additional products and/or services
• Meet contractual KPIs

• High school diploma
• Three to six months of relevant experience preferred
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively in writing and verbally
• Dependable with strong attention to detail
• Ability to multitask and adapt to changes quickly
• Ability to work as a team member and independently
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.