Taking applicationsVoice Support·Posted 15h ago
Client Success Support Specialist
Wing AssistantVerified company
Metro Manila, Philippines
Pay
Not listed
Job type
Full-time · Hybrid
Hours
Flexible
Location
Metro Manila, Philippines
EnglishEntry level
About the role
A client success support role focused on handling client inquiries, ticket triage, administrative tasks, and coordination with Customer Success Managers. It is remote-first and offers advancement paths into CSM, QA, or operations roles.
What you'll do
- Serve as first point of contact for client inquiries via email, chat, and ticketing systems
- Draft and send routine updates, follow-ups, reminders, and documentation
- Monitor client concerns and escalate high-priority issues to CSMs
- Maintain client records, service plans, and documentation in HubSpot and internal trackers
- Process plan changes, trial activations, pause requests, and upgrades per SOPs
- Monitor shared inbox and triage cases by urgency and department
- Coordinate requests with Staffing, Onboarding, Billing, HR, and Operations
- Document client interactions, resolutions, and pending tasks
What you'll need
- 1–2 years experience in Customer Support, Client Success, Admin Assistant, or similar roles
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Customer-first mindset with patience and problem-solving skills
- Proficiency in tools such as HubSpot, Stripe, and Dialpad
Skills
Customer supportClient successHubSpotStripeDialpadTicket triageDocumentationMultitasking
Benefits
Remote-firstCareer growthPerformance bonusCompetitive compensationContinuous learning
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