Taking applicationsVoice Support·Posted 14h ago
Customer Service Representative (Casablanca ‑ English/French/Arabic)
NuitéeVerified company
Casablanca, Morocco
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Casablanca, Morocco
FrenchArabicEnglishEntry level
About the role
Customer service representative for a travel technology company, handling booking questions, complaints, and time-sensitive issues by phone, email, and ticketing. The role is on-site in Casablanca and requires French, Arabic, and English plus rotating day, night, weekend, and holiday shifts.
What you'll do
- Handle enquiries via phone, email, and ticketing
- Investigate booking concerns, complaints, and disputes
- Coordinate with hotels, partners, and internal teams
- Keep customers informed during investigations
- Maintain accurate interaction records
- Escalate complex cases while owning customer experience
- Share recurring issues and process improvement ideas
- Manage inbound and outbound communications
What you'll need
- 1–2 years customer service experience
- Fluency in French, Arabic, and English
- Calm under pressure
- Ownership and follow-through
- Strong problem-solving skills
- Comfortable learning new systems
- Detail-oriented and able to manage priorities
- Open to rotating shifts and Casablanca office work
Skills
Customer serviceProblem-solvingAnalytical skillsEmpathyData entryTypingComputer skillsZendesk
Benefits
Career growth
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