Taking applicationsVoice Support·Posted 14h ago
Customer (Supplier) Support Associate ‑ German and Polish
AssentVerified company
Netherlands, United States
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Netherlands, United States
Open to people in the United States
EnglishGermanPolishEntry level
About the role
A supplier-focused customer support role gathering compliance information from suppliers via email, chat and calls and helping them complete requests. It requires English and German, with Polish preferred, and is listed for the Netherlands or United States.
What you'll do
- Communicate with suppliers by email, chat and conference calls
- Gather compliance information and confirm document quality
- Assist suppliers with compliance requests
- Troubleshoot and guide suppliers through requests
- Engage unresponsive suppliers through multiple channels
- Validate and quality-check supplier compliance data
- Collaborate with Program Success on customer campaigns
- Mentor Supplier Support Agents
What you'll need
- Excellent English and German communication
- Polish proficiency suggested
- Bachelor’s degree or higher diploma
- 1-2 years related work experience
- Strong time management and prioritization
- Proficiency with MS Office and Google Applications
- Self-starter able to meet deadlines
- Solutions-first attitude
Skills
Multi-channel supplier communicationCustomer troubleshootingCompliance data quality assuranceTime managementMS Office and Google ApplicationsRelationship buildingSupplier educationPeer mentoring
Benefits
Paid time offComprehensive benefits packagesLife leave daysPerformance bonusRetirement savingsFlexible work optionsProfessional development daysVolunteer days
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