Taking applicationsVoice Support·Posted 14h ago
Bilingual CSR
DATAMARKVerified company
Chihuahua, Mexico
Pay
$3–$4/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Chihuahua, Mexico
EnglishSpanishEntry level
About the role
A bilingual (English/Spanish) customer service rep role at DATAMARK answering customer inquiries by phone, email and chat, resolving complaints and updating account records. The position is on-site in Chihuahua, Mexico, and pays a monthly salary in Mexican pesos.
What you'll do
- Provide accurate information on products or services
- Resolve customer issues or complaints in a timely manner
- Maintain accurate and up-to-date customer records
- Update account information as necessary
- Escalate complex cases to the appropriate team or department
- Assist customers via phone, email and chat
What you'll need
- High school diploma or equivalent
- Fluency in English and Spanish
- At least 6 months of call center support experience
- General computer literacy
- On-site work in Chihuahua, Mexico
Skills
Phone supportEmail supportChat supportComplaint resolutionCustomer record keepingComputer literacyEnglish and Spanish communication
Benefits
Health insurancePerformance bonusPaid trainingFlexible schedules
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