Customer Service Representative (Thane)

A full-time customer service role handling inbound and outbound calls or internet inquiries to resolve routine product and service issues. It is based in Thane, India, is entry-level with 0–3 years of experience, and may include content moderation of sensitive or explicit material.

• Handle inbound calls, outbound calls, or internet inquiries
• Clarify customer requirements and provide resolutions
• Meet contractual KPIs
• Document and notate customer accounts accurately
• Track and retrieve information in call tracking systems
• Offer additional products or services
• Review and moderate sensitive or explicit content when assigned
• Refer complex inquiries to published materials or senior staff

• Graduate or undergraduate in any discipline
• 0 to 3 years of relevant experience
• Strong customer service orientation
• PC knowledge and computer navigation skills
• Ability to communicate effectively
• Dependable with attention to detail
• Ability to rotate shifts as needed
• Tolerance for repetitive work in a fast-paced environment

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.