Taking applicationsVoice Support·Posted 14h ago
Customer Support Technician (Poland)
OptroVerified company
Poland
Pay
Not listed
Job type
Full-time · Remote
Hours
EU hours
Location
Poland
GermanEnglishMid level
About the role
A full-time customer support role resolving technical product questions via email, live chat, and scheduled video for a SaaS GRC platform. It requires C1 German and English, residence in Warsaw or Krakow, and 3+ years of Tier 1 SaaS support experience.
What you'll do
- Respond to client product functionality questions
- Provide technical troubleshooting via email, live chat, and video
- Learn the platform to guide clients on features
- Escalate issues and share client feedback with engineering and product
- Use AI tools and knowledge bases to draft responses and summarize tickets
- Identify client feedback trends and recommend improvements
What you'll need
- C1/Advanced-High German and English proficiency
- Physical residence in Poland (Warsaw or Krakow)
- 3+ years SaaS or tech Tier 1 customer support experience
- Ability to work 9 AM–6 PM BST
- Strong problem-solving and troubleshooting skills
- Excellent verbal and written communication skills
- Bachelor's degree or equivalent education and experience
Skills
Technical troubleshootingProduct expertiseClear communicationEmpathy and patienceCross-functional collaborationHelpdesk ticketing systemsAI support toolsAccounting and audit knowledge
Benefits
Monthly work from home allowanceStatutory coverageCompetitive compensation and bonus programAnnual leave and holidaysEmployee resource groupsTeam and company get-togethersCareer growth
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