Taking applicationsVoice Support·Posted 14h ago
Customer Service Advisor ‑ Cebu J Centre 2026
ConcentrixVerified company
Cebu, Philippines
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cebu, Philippines
EnglishEntry level
About the role
Customer service advisor handling inbound and outbound calls and internet inquiries to resolve routine product or service issues. The full-time role is based in Cebu, Philippines, with rotating shifts and no pay listed.
What you'll do
- Handle inbound calls, outbound calls, or internet inquiries
- Resolve routine customer problems about products or services
- Clarify customer requirements and provide resolutions
- Greet customers courteously and professionally
- Document and notate customer accounts accurately
- Offer additional products or services
- Track and retrieve information in a call tracking database
- Meet contractual KPIs
What you'll need
- High school diploma
- Three to six months of relevant experience preferred
- Strong customer service orientation
- Strong computer navigation skills and PC knowledge
- Ability to communicate in writing and verbally
- Dependable with strong attention to detail
- Ability to multitask and adapt to changes
- Ability to rotate shifts as needed
Skills
Customer serviceWritten and verbal communicationComputer navigationPC knowledgeMultitaskingAttention to detailEmpathyCall tracking systems
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
BPO / customer experience5,000+ employees
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