Customer Support Representative ‑ Egypt

Phone support for Community Phone's landline customers in the U.S.: solve issues, keep customers who want to cancel, and suggest products that save them money. Remote from Egypt at $6/hour plus commission, on US-time shifts (9am–9pm EST) with rotating weekends.

• Support landline customers by phone
• Track concerns and spot trends
• Work cross-functionally to remove customer obstacles
• Understand why customers want to cancel and offer solutions
• Upsell products that save customers money

• Advanced spoken and written English
• Calm under pressure and good at building rapport
• Adapts quickly to change
• Strong multitasker
• Zendesk, HubSpot or similar experience
• Available for US-time shifts including rotating weekends

Community Phone is a cellular landline and wireless phone service provider. It connects traditional home and business phones to local cell towers without needing copper wires or internet/Wi-Fi. The service uses a proprietary base station with a built-in SIM card and external antennas to route calls through mobile networks. The company serves both residential and business customers, offering features like spam call blocking, number portability, smart call routing, multi-handset support, voicemail-to-text, and call forwarding. A backup battery keeps phones working for up to 26 hours during power outages. Customer support is available via phone, chat, or email, with an average wait time under two minutes.