Taking applicationsVoice Support·Posted 20h ago
Customer Success Manager, SMB ‑ Mexico
Shopmonkey
Mexico
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Mexico
EnglishSpanishMid level
About the role
Remote customer success role supporting Shopmonkey's auto-repair software customers in Mexico. It focuses on relationship management, product adoption, renewals, and issue resolution, and requires English and Spanish.
What you'll do
- Manage customer relationships and regular check-ins
- Conduct product walkthroughs and drive adoption
- Drive upsells, cross-sells, and renewals
- Resolve customer issues and remove adoption roadblocks
- Advocate customer feedback internally
- Track customer success metrics and account health
- Collaborate with sales, implementation, support, and product
What you'll need
- Fluency in English and Spanish
- 1-3 years in customer success or client-facing role
- SaaS experience preferred
- Experience with customer success and CRM tools
- Strong written and verbal communication
- Time management and organizational skills
- Automotive industry experience a plus
- Customer-centric and empathetic mindset
Skills
Customer successCRM tools (Salesforce, Vitally, Zendesk, Gainsight)Relationship managementProduct adoptionUpselling and cross-sellingNPS trackingCommunicationProblem-solving
Benefits
Health insurancePaid time offFlexible time offPaid holidaysParental leave401(k)Wellness reimbursementCharitable donation matching
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