Customer Service Advisor ‑ Homecoming ‑ Shaw 2026

A full-time customer service advisor role handling inbound and outbound calls and online customer inquiries. It focuses on resolving routine product or service problems, documenting accounts, and meeting service KPIs.

• Handle inbound and outbound calls and internet inquiries
• Resolve routine customer product or service problems
• Clarify customer requirements and provide resolutions
• Greet customers professionally
• Maintain basic client product knowledge
• Document and notate accounts accurately
• Offer additional products or services
• Track and retrieve information in call tracking database

• High school diploma
• Three to six months of relevant experience preferred
• Strong customer service orientation
• Strong computer navigation skills and PC knowledge
• Effective written and verbal communication
• Dependable with attention to detail
• Ability to multitask and adapt to changes
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.