ADC Technical Customer Service Specialist , Amazon Dedicate Cloud (ADC) Customer Service (Columbia)
AmazonVerified company
Columbia, Maryland, USA, United States
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Columbia, Maryland, USA, United States
Open to people in the United States
About the role
Technical customer service role supporting AWS US government and enterprise customers with account and billing issues. Based in Columbia, Maryland, it requires an active TS/SCI clearance with polygraph, so it is not open to candidates outside the US.
What you'll do
- Act as the customer-facing voice for USG and enterprise customers
- Resolve complex account and billing issues
- Analyze customer accounts and billing statements
- Educate customers on reporting options, alerts, and budgets
- Drive projects that improve customer interactions
- Report customer trends to leadership
- Maintain internal knowledge reference pages
What you'll need
- Active TS/SCI security clearance with polygraph
- Associate's degree or A+/Network+/Security+ certification
- 2+ years of customer service or contact center experience
- Eligibility for US Government security clearance
- Troubleshooting and debugging technical systems experience preferred
- SQL or relational database experience preferred
- Cloud computing knowledge preferred
Skills
Benefits
About Amazon
Amazon runs a large customer service and selling-partner support site in Cairo, serving customers and sellers across Europe and MENA in many languages. It also runs Amazon.eg logistics and Amazon Leo (satellite broadband) technical care teams from Egypt.
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