Customer Service Representative – Automotive Support ‑ Remote Canada

Remote customer service role supporting automotive owners, prospective customers, and dealerships by phone, chat, email, and other channels. It stands out for paid automotive-product training, a base wage of $17/hour plus performance bonuses, and benefits such as PTO and tuition reimbursement.

• Answer incoming customer communications through phone, chat, email, and other supported channels
• Assist with vehicle features, ownership questions, warranty coverage, recalls, maintenance schedules, and service resources
• Provide basic troubleshooting for connected vehicle services, mobile app support, remote services, navigation, infotainment, and account access
• Research customer questions using internal tools, knowledge resources, and documented procedures
• Document customer interactions, case details, and next steps in customer management systems
• Resolve customer concerns during the first interaction when possible
• Escalate complex concerns to appropriate support teams when follow-up is needed

• 6 months or more of customer service experience
• Automotive, technical support, troubleshooting, or product support experience
• High school diploma or equivalent
• Ability to explain product, service, or technical information clearly
• Computer experience and ability to navigate multiple systems while assisting customers
• Secure, high speed wired internet connection with minimum 30 mbps

TTEC is a global customer experience technology and services company. Its Cairo site (Maadi) hires multilingual customer service and sales representatives in English, French, German, Italian, Spanish, Portuguese and Dutch for European and global clients.