Customer Service Agents ‑ CDMX ‑ Trilingual
ConcentrixVerified company
Mexico City Downtown Insurgentes
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Mexico City Downtown Insurgentes
About the role
An on-site customer service agent role in Mexico City handling inbound and outbound calls and internet contacts to resolve routine product and service issues. It requires English and offers career development opportunities plus monthly performance incentives.
What you'll do
- Handle inbound and outbound customer calls
- Support customers through internet contacts
- Resolve routine product and service problems
- Maintain a pleasant and professional tone
- Adapt to shift rotation as needed
What you'll need
- Intermediate to advanced English level
- High School diploma or equivalent
- 6 months call center customer service experience desired
- Strong computer navigation and PC knowledge
- Ability to multitask
- Ability to work under constant change
- Shift rotation capability as needed
- Based in Mexico City
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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