Customer Service Advisor ‑ Digital Intake ‑ Bacolod ‑ 2026

Customer service role handling inbound and outbound calls or internet inquiries, resolving routine product and service problems for clients. It is based in Bacolod City, Philippines, and requires rotating shifts as needed.

• Handle inbound and outbound calls or internet inquiries
• Clarify customer requirements and provide resolutions
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document and retrieve information in call tracking database
• Respond to customer inquiries using published materials or senior staff
• Offer additional products and/or services
• Meet contractual KPIs

• High school diploma
• Three to six months of relevant experience preferred
• Strong computer navigation and PC knowledge
• Ability to communicate effectively in writing and verbally
• Dependable with strong attention to detail
• Ability to multitask and adapt quickly
• Ability to rotate shifts as needed
• Courteous with strong customer service orientation

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.