Taking applicationsVoice Support·Posted 8d ago
Bilingual GDS Travel Customer Service Representative (French & English)
AtainVerified company
On-site — Maadi, Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Maadi, Cairo, Egypt
FrenchEnglishEntry level
About the role
A full-time, on-site customer service role in Maadi, Cairo answering calls, emails, and chats for French- and English-speaking travel clients. It requires GDS/Amadeus experience and at least six months of customer service experience, with training and advancement opportunities.
What you'll do
- Answer customer requests by calls, emails, and chat
- Propose travel solutions such as flights, hotels, and itineraries
- Manage reservations and changes
- Provide premium-quality customer service
- Handle complaints professionally
What you'll need
- Fluent French and English (B2/C1 minimum)
- Minimum 6 months of customer service experience
- GDS experience (Amadeus, etc.)
- Excellent interpersonal skills
- Team spirit and a sense of service
- Ability to work in a dynamic environment
Skills
GDS/AmadeusCustomer serviceTravel reservationsComplaint handlingBilingual communicationInterpersonal skillsTeamwork
Benefits
International environmentCareer growthContinuing training
About Atain
Atain is an international travel-services and customer experience company. Its Egypt team in Technology Park, Maadi hires English and French bilingual agents with GDS (Amadeus etc.) travel experience.
BPO / Customer Experience1001-5000 employeesHQ: United States
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