Customer Service Representative (Spanish speaking) – Onsite ‑ KL01
ConcentrixVerified company
Barcelona, Spain
Pay
$10.5–$11.5/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Barcelona, Spain
About the role
A full-time onsite customer service role in Barcelona handling customer contacts by phone, email, and chat for a fashion-industry client. It requires bilingual Spanish and advanced English, offers paid training, and pays an annual gross salary plus a bonus.
What you'll do
- Handle incoming customer contacts by phone, email, chat, or alerts
- Solve customer demands
- Log call details in call management systems
- Respond and resolve within SLA
- Maintain product and service knowledge
- Escalate calls when needed
What you'll need
- Proficient or bilingual in Spanish
- Advanced English
- Customer service disposition
- Customer care and listening skills
- Ownership of calls and escalation
- IT platform/MS Office/internet knowledge is a plus
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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