Taking applicationsVoice Support·Posted 14h ago
Client Care Analyst (Bogota)
VisaVerified company
Bogota, Colombia
Pay
Not listed
Job type
Full-time · Hybrid
Hours
Flexible
Location
Bogota, Colombia
SpanishEnglishPortugueseMid level
About the role
Client Care Analyst at Visa in Bogota, Colombia, providing high-value support to clients and resolving complex client inquiries. Hybrid role requiring at least three days in office per week and fluency in Spanish, English, and Portuguese.
What you'll do
- Deliver high-value customer service to Visa clients and staff
- Resolve client inquiries promptly and maintain support documentation
- Advocate for clients with internal stakeholders
- Lead complex cross-functional initiatives between clients and internal teams
- Manage complex change requests and negotiate expectations
- Educate clients on best practices
- Serve as an escalation point for complex issues
- Notify clients of critical problems or maintenance outages
What you'll need
- 3+ years experience with a Bachelor's degree or 4+ years with an Advanced degree
- Fluent in Spanish, English, and Portuguese
- Understanding of credit card processing and payments gateways
- Customer support experience in financial services or payments card industry
- Excellent written and verbal communication skills
- Strong analytical and problem-solving skills
- Ability to work under pressure and handle multiple tasks
- Proficient in Microsoft Outlook, Excel, Word, and PowerPoint
Skills
Client relationship managementProblem-solvingCredit card processing and payments knowledgeCommunicationEscalation managementStakeholder managementMicrosoft OfficeTroubleshooting
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