Customer Service Representative (Bilingual: Turkish/English) ‑ Amman

Customer service representative handling inbound and outbound calls and internet inquiries for Concentrix clients in Amman. The role requires bilingual Turkish and English and is based at the Amman, Jordan location, with rotating shifts as needed.

• Handle inbound and outbound calls and internet inquiries
• Resolve routine customer problems
• Clarify customer requirements and probe for understanding
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document and notate accounts accurately
• Offer additional products or services
• Track and retrieve information in call tracking database

• Bachelor's degree or diploma in a related field
• Three to six months of relevant experience preferred
• Proficient or bilingual in Turkish and English
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively in writing and verbally
• Dependable with strong attention to detail
• Ability to multitask and adapt to changes
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.