Advisor I, Customer Service – Japanese (Kuala Lumpur)

Entry-level customer service advisor role in Kuala Lumpur handling inbound and outbound calls, chat and email inquiries for Japanese-speaking customers. It is a full-time, on-site position at a Malaysian office requiring rotating shifts, with no remote or Egypt-based option mentioned.

• Handle inbound and outbound calls and internet inquiries from customers
• Resolve routine customer problems regarding client products or services
• Meet contractual KPI targets
• Clarify customer requirements and probe for understanding
• Greet customers courteously and professionally
• Document and notate customer accounts accurately
• Track, document and retrieve information in call tracking database
• Offer additional products and/or services

• High school diploma
• Three to six months of relevant experience preferred
• Japanese language ability
• Strong computer navigation skills and PC knowledge
• Courteous with strong customer service orientation
• Dependable with strong attention to detail
• Tolerance for repetitive, high-production work
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.