Customer Service Advisor ‑ One Makati Events 2026

An inbound/outbound call and internet-based customer service advisor role at Concentrix in Makati City, Philippines, handling routine customer questions and problem resolution for a client's products. It is an entry-level, full-time, on-site position requiring a high school diploma and comfort with rotating shifts in a high-volume environment.

• Handle inbound and outbound calls and internet inquiries from customers
• Resolve routine customer problems regarding client products and services
• Meet contractual KPI targets
• Clarify customer requirements and probe for understanding
• Notate accounts completely and accurately
• Track and document information in call tracking database
• Offer additional products and services
• Refer inquiries to published materials or senior staff

• High school diploma
• Three to six months of relevant experience preferred
• Strong computer navigation skills and PC knowledge
• Courteous with strong customer service orientation
• Dependable with strong attention to detail
• Ability to work rotating shifts
• Tolerance for repetitive, high-production work
• Able to work in a team and independently

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.