Customer Support (Montego Bay‑ Fulltime) 2025

Blended customer support advisor role handling inbound and outbound calls, chats and emails to resolve routine customer problems for client products and services. It is an on-site full-time position at Concentrix's Montego Bay free trade zone site, open to applicants without prior BPO experience who have basic CXC qualifications.

• Handle inbound and outbound calls, chats and emails
• Provide customer service support for client products and services
• Resolve routine customer problems
• Communicate with customers via phone, chat, email or internet
• Maintain a pleasant, professional tone in all contacts

• No BPO experience required (a plus)
• At least 3 CXC subjects including English Language and Mathematics
• Ability to work any 8-hour shift within 24 hours and on weekends
• Clean criminal background
• Strong computer navigation skills and PC knowledge
• Effective written and verbal communication
• Ability to work independently and as a team member
• Tolerance for repetitive work in a fast-paced, high-production environment

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.