Taking applicationsVoice Support·Posted 14h ago
Customer Service Agent | Support | Curitiba/PR ‑ On‑site
ConcentrixVerified company
Curitiba, Brazil
Pay
$2/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Curitiba, Brazil
EnglishEntry level
About the role
On-site customer service role in Curitiba, Brazil, handling voice and chat support for Concentrix. It offers paid training, medical/dental benefits, and a fixed monthly salary starting at R$ 1,621 plus variable pay.
What you'll do
- Serve customers by voice and chat
- Understand questions and needs to guide solutions
- Handle interactions with empathy and focus on resolution
- Record information accurately in systems
- Follow up on requests through resolution
- Use different systems and digital tools
- Work collaboratively with the team
- Contribute to quality and continuous improvement
What you'll need
- High school completed
- 18 years or older
- Good oral and written communication
- Active listening, empathy and solution focus
- Good typing and ease using simultaneous systems
- Familiarity with technology
- Organization and attention to detail
- Availability to work on-site in Curitiba
Skills
Customer serviceVoice supportChat supportCommunicationActive listeningEmpathyTypingTechnology familiarity
Benefits
Paid trainingHealth insuranceDental assistanceLife insuranceMeal/food vouchersDaycare/nanny assistanceCareer growthDiscounts with colleges and language courses
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
BPO / customer experience5,000+ employees
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