Taking applicationsVoice Support·Posted 15h ago
Service support specialist (Medellín)
EvolutionVerified company
Medellín, Antioquia, Colombia
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Medellín, Antioquia, Colombia
EnglishMid level
About the role
An on-site service support specialist role at Evolution's live casino studio in Medellín, keeping gaming tables running and resolving technical failures, player disputes and incidents. It requires B2 English, IT literacy and the ability to make independent judgment calls on the gaming floor.
What you'll do
- Keep all tables operational and troubleshoot technical failures
- Handle real-time issues such as GP mistakes, software/hardware problems and critical incidents
- Resolve player disputes with Live Support and Casino Support
- Prepare reports related to service support duties
- Manage internal systems such as JIRA, TTS, SST and WIKI
- Ensure operational tables have Games Presenters and manage part-time table assignments
- Maintain a safe and clean gaming floor with no unauthorized personnel
- Monitor emails and respond to notifications
What you'll need
- English at B2 level, written and verbal
- IT knowledge and experience with standard software applications including MS Office and Windows
- Ability to make managerial decisions using independent judgment
- Ability to communicate clearly with staff and build cooperation across teams
- Ability to resolve interpersonal and interdepartmental issues
- Strong teamwork skills and professionalism
- Analytical thinking
- Adaptability, flexibility and mobility
Skills
Troubleshooting technical failuresIncident escalationMS Office and WindowsAnalytical thinkingConflict resolutionWritten and verbal communicationConfidentialityTeamwork
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.