Senior Customer Service Representative (004 ‑ 1276)

A remote call-centre role handling bookings, inbound enquiries and follow-ups for an Australian translation and interpreting company. It is open only to candidates based in or near Manila or Cebu, requires at least three years of Australian customer-service experience, and pays a fixed monthly contractor rate in AUD.

• Allocate face-to-face, video and telephone bookings to interpreters
• Follow up with clients on bookings and offer alternatives
• Contact interpreters to offer bookings and negotiate travel fees
• Handle inbound enquiries via phone, email and other channels
• Resolve common issues and follow up on customer enquiries
• Maintain records of customer and booking interactions in internal systems
• Confirm bookings with clients and interpreters by phone or email
• Meet KPIs on response times, booking completion and issue resolution

• Minimum 3 years call centre or customer service experience with Australian companies or customers
• Australian work experience is a must
• Clear, neutral to minimal Filipino accent
• Excellent spoken English and active listening
• Comfortable with high call volume and multiple concurrent bookings
• Reliable high-speed internet and a capable computer
• Based in or near Manila or Cebu
• Available full-time 8:30 AM to 6:30 PM Sydney time