Taking applicationsVoice Support·Posted 14h ago
Customer Success Representative (CSR)
Wing AssistantVerified company
Makati, Philippines
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Makati, Philippines
EnglishMid level
About the role
A customer success role handling customer inquiries by email, chat, phone, and ticketing systems, owning cases through resolution. It requires at least two years of customer support experience and excellent English, with B2B support preferred.
What you'll do
- Respond to customer inquiries via email, chat, phone, and ticketing systems
- Provide prompt, professional, solution-oriented support
- Resolve customer concerns with empathy and ownership
- Meet service level agreements (SLAs)
- Own assigned tickets from receipt through resolution
- Categorize, prioritize, and document customer issues
- Escalate complex concerns to internal teams
- Monitor open cases and follow up until resolution
What you'll need
- Bachelor's degree preferred or equivalent experience
- 2+ years in Customer Support, Customer Success, Client Services, or Account Coordination
- Experience supporting B2B customers preferred
- Excellent English written and verbal communication
- Comfortable in a fast-paced, metrics-driven environment
Skills
Customer supportEmail/chat/phone supportTicketing systemsSLA managementIssue escalationDocumentationB2B customer supportEnglish communication
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