Support Specialist, Safety (Korea)

A one-year full-time frontline Safety Support Specialist role in Korea, handling complex safety cases such as threats, assault, exploitation, and self-harm for Airbnb customers and community members. It requires 3+ years of customer-service or Trust & Safety experience, Korean and English proficiency, and willingness to work weekends, holidays, and early or evening shifts.

• Handle safety cases including threats, assault, exploitation, and self-harm
• Interact with customers via live chat, social platforms, messaging, and phone
• Manage complex cases end-to-end using workflows and guidelines
• Assess case type and severity and escalate accurately
• Recognize and assess threatening or risky behavior
• Document best practices and ways of working
• Support less experienced team members
• Meet quality and efficiency targets

• 3+ years in customer service, mediation, emergency services, or Trust & Safety
• Contact center experience handling calls and messages
• English and Korean proficiency
• Weekend, holiday, early morning, and evening availability
• Ability to handle sensitive or traumatic material
• Ability to work in a high-pressure environment
• Basic computer literacy
• Adaptability to changing teams and duties