Taking applicationsVoice Support·Posted 14h ago
Customer Support Specialist ‑ Accounting for Germany
Germany (remote)
Pay
Not listed
Job type
Full-time · Hybrid
Hours
Flexible
Location
Germany (remote
GermanEnglishMid level
About the role
Customer support role for Pennylane's accounting software, helping German tax advisors and their clients via chat and phone. Remote within Germany, requiring business-fluent German and English plus accounting or tax experience.
What you'll do
- Support tax advisors and their clients during onboarding and tool use via chat and phone
- Follow up until tickets are fully resolved and ensure user satisfaction
- Proactively reach out to users and follow up with users who leave Pennylane
- Identify bugs in the tool
- Diagnose and solve user problems using accounting principles
- Collaborate with technical teams through clear escalation
- Work with developers, product managers, account managers, and sales
- Keep product knowledge updated and support new team members
What you'll need
- Completed training as tax clerk, tax specialist, or related field
- 1–2 years experience in accounting, tax, or customer-oriented role
- Alternative experience in SaaS or fintech
- Knowledge of finance, invoicing, and accounting
- Strong communication skills and empathy
- Business-fluent German (C2 or native)
- Fluent English
- Willingness to travel for Paris onboarding and monthly German customer visits
Skills
Accounting principlesTax advisory workflowsCustomer support via chat and phoneBug diagnosis and escalationCommunicationEmpathySaaS/fintech knowledgeGerman and English
Benefits
Paid time offEquipment providedHome office budgetCoworking allowanceCompany sharesLanguage learning (Busuu)Team eventsRemote work within Germany
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