Taking applicationsVoice Support·Posted 14h ago

Insurance Healthcare Customer Support Associate ‑ Remote USA

TTECVerified company

Austin, Texas, United States

Pay

$16–$17/hr

Job type

Full-time · Remote

Hours

Flexible

Location

Austin, Texas, United States

Open to people in the United States

EnglishEntry level

About the role

Remote customer support role for an insurance healthcare client, answering incoming customer communications and researching resolutions. It is open only to US residents in eligible states and pays $16–$17 per hour plus performance bonus opportunities.

What you'll do

  • Answer incoming communications from customers
  • Conduct research to provide answers and resolve customer issues

What you'll need

  • 6 months or more of customer service experience
  • High school diploma or equivalent
  • Computer experience
  • High speed internet (> 15 mbps)
  • Follow HIPAA guidelines on patient privacy
  • Reside in the United States in an eligible state

Skills

Customer serviceResearch and problem resolutionHIPAA complianceComputer literacyHigh-speed internetHeadset use

Benefits

Performance bonusPaid time offCareer growthTuition reimbursementHealth and wellness incentivesInstructor-led trainingIndividualized coachingFree courses

About TTEC

TTEC is a global customer experience technology and services company. Its Cairo site (Maadi) hires multilingual customer service and sales representatives in English, French, German, Italian, Spanish, Portuguese and Dutch for European and global clients.

BPO / Customer Experience10001+ employeesHQ: Englewood, Colorado, USA
More about TTEC

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