Customer success specialist ‑Spanish speaker

Customer Success Specialist at Concentrix in Cairo supporting existing Spanish-speaking customers by phone and email. The role focuses on customer satisfaction, product adoption, health checks, and documenting customer feedback.

• Manage high volume of customer contacts via phone and email
• Verify contact information using search and productivity tools
• Conduct recurring customer health checks
• Develop product knowledge to address customer questions and objections
• Document qualitative feedback and quantitative measurements
• Capture Voice of the Customer insights
• Address customer concerns and roadblocks
• Work with teams and management to promote positive customer experience

• Spanish language
• On-site in Cairo, Egypt

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.