Taking applicationsVoice Support·Posted 14h ago
Customer Experience Specialist – Bilingual (Fluent in Russian & English) | Cairo, Egypt
AgodaVerified company
Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
RussianEnglishEntry level
About the role
A Customer Experience Specialist role at Agoda in Cairo supporting Russian- and English-speaking guests and partners by phone, email, and chat. It is a hybrid, rotational 24/7 customer support job handling booking issues and KPIs, with visa sponsorship/relocation support and health insurance.
What you'll do
- Support guests and partners by phone, email, and chat
- Handle high-volume inquiries with accurate, timely resolutions
- Own end-to-end booking issues such as changes, cancellations, and payments
- Meet individual and team KPIs for quality and customer satisfaction
- Learn multiple product lines including accommodation, flights, and activities
- Apply Agoda policies fairly and consistently
- Collaborate with team leaders and other teams on complex cases
- Protect customer data and maintain confidentiality
What you'll need
- Excellent spoken and written Russian
- B2 level English
- Strong customer focus
- Calm and professional under pressure
- Good problem-solving using guidelines and data
- Flexibility to adapt to tools, processes, and feedback
- Time management in a high-volume environment
- Reliability, integrity, and collaborative attitude
Skills
Customer serviceRussian languageEnglish (B2)Problem-solvingCommunicationTime managementCRM/ticketing systemsAdaptability
Benefits
Health insurancePerformance bonusVisa sponsorship and relocation supportCareer growthTravel discountsWork from anywhere up to 30 days per yearStructured training and coachingHybrid work model
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