Customer Service Advisor ‑ Bulacan Hub 2026
ConcentrixVerified company
San Jose Del Monte, Philippines
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
San Jose Del Monte, Philippines
About the role
A full-time customer service advisor role at a Concentrix hub in San Jose Del Monte, Philippines, handling inbound/outbound calls and internet inquiries. It focuses on resolving routine customer problems, meeting KPIs, and offering additional products or services.
What you'll do
- Handle inbound calls, outbound calls, and internet customer inquiries
- Resolve routine customer problems regarding client products or services
- Meet contractual KPIs
- Clarify customer requirements and use decision-support tools
- Greet customers courteously and professionally
- Maintain basic knowledge of client products and services
- Document and retrieve information in call tracking database
- Offer additional products and/or services
What you'll need
- High school diploma
- Three to six months of relevant experience preferred
- Strong customer service orientation
- Strong computer navigation skills and PC knowledge
- Ability to communicate effectively in writing and verbally
- Dependable with strong attention to detail
- Ability to multitask and adapt to changes quickly
- Ability to rotate shifts as needed
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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