Back‑office Customer Support Specialist with German ‑ Top E‑commerce Company
ConcentrixVerified company
Kagithane, Türkiye
Pay
Not listed
Job type
Full-time · On-site
Hours
EU hours
Location
Kagithane, Türkiye
About the role
Back-office customer support role for a German-speaking e-commerce market, handling email support with a small call volume and resolving refunds and GDPR complaints. It is full-time on-site in Szczecin, Poland, with relocation support and requires German and English at C1.
What you'll do
- Deliver written customer support via email for the German market with a small call volume
- Investigate and resolve customer issues using past interactions and internal tools
- Process manual refunds and address GDPR-related complaints
- Ensure customer interactions are professional, empathetic, and solution-focused
- Work efficiently across multiple systems with high precision
What you'll need
- Fluent German C1
- Fluent English C1
- Excellent communication skills
- Strong analytical and problem-solving mindset
- Patience, empathy, and emotional resilience
- Typing speed of 150+ keystrokes per minute
- Solid computer literacy
- Availability for full-time on-site work in Szczecin
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.