Taking applicationsVoice Support·Posted 14h ago
Customer Success Specialist (French Speaking)
CourseraVerified company
Dublin, Ireland
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Dublin, Ireland
EnglishFrenchEntry level
About the role
Customer Success Specialist on Coursera/Udemy's Pooled Customer Success EMEA team, supporting customers through engagement sessions, proactive outreach, and retention-focused conversations. Requires business-level French and 1+ years in a customer-facing role, with a Dublin, Ireland location listed.
What you'll do
- Lead customer engagement sessions tied to measurable value
- Use insights and analytics to surface risks and opportunities
- Partner with Sales, Renewals, and Support teams
- Manage and prioritize CTAs, tickets, and assignments
- Translate customer feedback into Product insights
- Test new processes and contribute to scalable playbooks
What you'll need
- Full business-level French, written and spoken
- 1+ years in customer success, account management, sales, or customer-facing role
- SaaS or tech experience preferred
- Critical thinking and problem solving in ambiguous situations
- Analytical and data-driven mindset
- Clear written and verbal communication
- Strong organization and documentation habits
- Track record of meeting customer impact metrics
Skills
Customer success managementCustomer engagementCustomer retentionData analysisWritten and verbal communicationProblem solvingDocumentation and data hygieneSaaS/tech customer support
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