Bilingual Customer Advisor
ConcentrixVerified company
Tunisia
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Tunisia
About the role
A full-time bilingual customer advisor role at Concentrix in La Charguia, Tunisia, handling inbound and outbound calls plus internet inquiries to resolve routine customer issues. It requires rotating shifts and focuses on meeting KPIs, documenting calls, and offering additional products or services.
What you'll do
- Handle inbound and outbound customer calls
- Resolve routine product/service problems
- Meet contractual KPIs
- Clarify customer requirements and probe for understanding
- Document accounts and call details
- Offer additional products/services
- Respond to inquiries using published materials
- Participate in satisfaction improvement activities
What you'll need
- High school diploma
- 3-6 months relevant experience preferred
- Strong customer service orientation
- Strong computer navigation and PC knowledge
- Effective written and verbal communication
- Attention to detail
- Ability to rotate shifts
- Teamwork and independent work
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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