Call Agent (B2 English)
e& CX Solutions EgyptVerified company
On-site — El Maadi El Gadida, Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
El Maadi El Gadida, Cairo, Egypt
About the role
Full-time on-site call agent role in El Maadi El Gadida, Cairo, handling inbound and outbound customer calls in English. It requires at least B2 English and flexibility for shifts, weekends, and holidays; no pay or benefits are stated.
What you'll do
- Handle inbound and outbound customer calls
- Respond to customer inquiries
- Resolve customer issues
- Provide product and service information
- Document interactions in company systems
- Follow scripts and guidelines
- Meet call handling and customer satisfaction targets
- Escalate complex cases
What you'll need
- English at minimum B2 level
- Clear pronunciation and active listening
- Customer service and problem-solving skills
- Basic computer literacy
- Ability to work on-site in El Maadi El Gadida
- Flexibility for shifts, weekends, and holidays
- High school diploma or equivalent
- Previous call center or customer support experience is an advantage
Skills
About e& CX Solutions Egypt
e& CX Solutions Egypt, part of the e& (etisalat) CX Solutions family, delivers outsourced customer experience services with a focus on digital interactions. Its Maadi site hires English-speaking customer service and call agents.
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