Customer Experience Specialist (Remote (Canada)

Clipboard Health is hiring Customer Experience Specialists to support healthcare workers using its staffing marketplace. The role handles chat, voice, and email support for shift, payment, onboarding, and platform issues, with a 24/7 rotating schedule.

• Deliver fast, accurate, empathetic support across chat, voice, and email
• Resolve shift, payment, onboarding, and platform-related issues in real time
• Investigate cases using Zendesk and Salesforce
• Troubleshoot issues independently before escalating
• Personalize communication with a professional and helpful tone
• Identify recurring issues and workflow gaps
• Guide new professionals through onboarding
• Uphold company values in every interaction

• Fluent, professional-level English communication
• Strong customer service instincts
• Comfortable learning new tools quickly
• Thrives in fast-paced, high-ownership environments
• Proactive problem-solver
• Strong attention to detail
• Collaborative teammate
• Comfortable working across chat, voice, and email

Clipboard Health runs an app-based marketplace that connects healthcare professionals with workplaces that need staff, mainly long-term care facilities in the U.S., and is expanding into home health and hospitals. Founded in 2016, it's a remote-first team of over 1,000 people, a top Y Combinator company and profitable since 2022. Its support teams work fully remote from Africa, Latin America, the Caribbean, the Philippines and beyond, helping both healthcare workers and the facilities that book them.