Taking applicationsVoice Support·Posted 14h ago
Customer Service Representative (Sydney)
TTECVerified company
Sydney, Australia
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Sydney, Australia
EnglishEntry level
About the role
Customer Service Representative supporting luxury brand vehicle owners with service bookings and breakdown assistance. Full training is provided, and the role is Monday to Friday with no weekend work at a Sydney location.
What you'll do
- Manage incoming and outgoing phone calls
- Communicate with internal and external customers
- Prioritize concern resolution and customer satisfaction
- Prioritize urgent matters while maintaining productivity
- Input and retrieve information in CRM
- Escalate cases when required
- Support luxury vehicle owners with service bookings and breakdown assistance
What you'll need
- Completed High School Certificate
- At least 1 year of customer service experience
- Above-average verbal and written communication
- Detailed listening skills
- Strong customer service and relationship-building skills
- Time management and prioritization ability
- Typing speed of at least 30 wpm
- Knowledge of MS Office, Email, SMS and Chat
Skills
Customer serviceVerbal and written communicationDetailed listeningInterpersonal and relationship-buildingTime managementPrioritizationTyping at least 30 wpmMS Office, Email, SMS and Chat
Benefits
Paid trainingMonday to Friday scheduleNo weekend workFree onsite parkingTuition reimbursementEmployee assistance program
About TTEC
TTEC is a global customer experience technology and services company. Its Cairo site (Maadi) hires multilingual customer service and sales representatives in English, French, German, Italian, Spanish, Portuguese and Dutch for European and global clients.
BPO / Customer Experience10001+ employeesHQ: Englewood, Colorado, USA
More about TTEC Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.