Advisor I, Customer Service ‑ Thai (Local) (Chiang Mai)

A customer service advisor role handling inbound and outbound calls plus internet inquiries for client products and services. It is a local Chiang Mai, Thailand position focused on resolving routine customer problems and meeting service KPIs.

• Handle inbound calls, outbound calls, and internet inquiries
• Resolve routine customer problems regarding products or services
• Clarify customer requirements and provide appropriate resolutions
• Greet customers courteously and professionally
• Document accounts and track information in a call tracking database
• Offer additional products and/or services
• Meet contractual KPIs
• Refer customer inquiries to published materials or senior staff

• High school diploma
• Three to six months of relevant experience preferred
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively in writing and verbally
• Dependable with strong attention to detail
• Ability to multitask and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced environment
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.