Taking applicationsVoice Support·Posted 14h ago
Customer Experience Representative
Skopje, North Macedonia
Pay
Not listed
Job type
Full-time · On-site
Hours
US hours
Location
Skopje, North Macedonia
EnglishEntry level
About the role
A full-time, on-site customer experience role in Skopje handling inbound and outbound phone orders and support issues for restaurant partners. It requires B2 English and one year of support experience, with 8-hour shifts scheduled between 4 pm and 7 am.
What you'll do
- Handle inbound and outbound phone orders
- Resolve common support issues
- Document interactions accurately
- Escalate issues with clear context
- Meet quality, productivity, and adherence targets
- Support the team during peak periods
- Collaborate with peers and team leads
What you'll need
- Excellent English verbal and written communication, minimum B2
- 1 year experience in customer support, operations, or similar
- Strong attention to detail
- Comfort using ticketing systems, CRMs, and basic spreadsheets
- Calm and empathetic in a high-paced contact center
- Ability to multitask and handle competing priorities
- Collaborate and communicate effectively with team members and leadership
- Full-time on-site role in Skopje, 40 hours/week
Skills
Customer supportPhone communicationTicketing systemsCRMSpreadsheetsAttention to detailMultitaskingEnglish communication
Benefits
Paid trainingCareer growthLearning & Development programReferral programWellbeing programCompetitive salary plus night hour supplementsTeam events
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