Taking applicationsVoice Support·Posted 8d ago
Call Center Specialist (English Account)
Magnet (Beltone Management Solutions)Verified company
On-site — Giza, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Giza, Egypt
EnglishEntry level
About the role
This is an on-site call center role in Giza, Egypt, handling customer calls and inquiries in English for an insurance-sector client. It is an entry-level full-time position focused on complaint resolution, call quality, documentation, and meeting customer service KPIs.
What you'll do
- Handle customer calls and inquiries in English
- Provide accurate information about products and services
- Resolve customer complaints and requests
- Follow company policies and procedures
- Maintain call quality and customer satisfaction standards
- Document customer interactions accurately
- Collect and communicate customer feedback
- Achieve customer service and performance KPIs
What you'll need
- 0-2 years in call center or customer service
- English account experience preferred
- Fluent English
- Excellent verbal and written communication
- Strong customer service and problem-solving skills
- Customer-oriented and professional
- Ability to work under pressure and meet targets
- Willingness to receive feedback and improve
Skills
English communicationVerbal communicationWritten communicationCustomer serviceProblem-solvingCall handlingDocumentationKPI performance
About Magnet (Beltone Management Solutions)
Beltone Management Solutions - "Magnet". A subsidiary of Beltone Holding.
HR / Outsourcing501-1000 employeesHQ: Cairo, Egypt
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