Customer Service Advisor ‑ Online ‑ One Makati 2026
ConcentrixVerified company
Makati City, Philippines
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Makati City, Philippines
About the role
A full-time customer service advisor role handling inbound and outbound calls or online customer inquiries for Concentrix clients in Makati City, Philippines. The job focuses on resolving routine product or service issues, meeting KPIs, documenting interactions, and providing courteous support.
What you'll do
- Handle inbound and outbound calls or online customer inquiries
- Resolve routine customer problems about products or services
- Meet contractual KPIs
- Clarify customer requirements and use decision-support tools
- Document and notate customer accounts accurately
- Track and retrieve information in a call tracking database
- Offer additional products or services
- Refer customers to published materials or senior staff when needed
What you'll need
- High school diploma
- Three to six months of relevant experience preferred
- Strong computer navigation skills and PC knowledge
- Ability to communicate effectively in writing and verbally
- Dependable with strong attention to detail
- Ability to multitask and adapt quickly
- Patience and a professional tone
- Ability to rotate shifts as needed
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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