Customer Service Representative (Hyderabad)
ConcentrixVerified company
Hyderabad, India
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Hyderabad, India
About the role
This is a full-time customer service representative role based in Hyderabad, India, handling inbound/outbound calls and internet contacts and resolving routine customer issues. It may also involve content moderation duties reviewing sensitive or explicit material.
What you'll do
- Handle inbound and outbound calls
- Respond to customer inquiries via internet
- Clarify customer requirements and provide resolutions
- Greet customers professionally
- Maintain basic product knowledge
- Document and track information in call database
- Offer additional products or services
- Review content for policy violations if assigned
What you'll need
- Graduate or undergraduate in any discipline
- 0 to 3 years relevant experience
- Strong customer service orientation
- Strong computer navigation and PC knowledge
- Ability to communicate in writing and verbally
- Dependable and detail-oriented
- Ability to rotate shifts
- Tolerance for repetitive work
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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