Taking applicationsVoice Support·Posted 15h ago
Customer Support Representative (South Africa, Remote)
Remote (Africa)
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Africa
EnglishMid level
About the role
Customer support and onboarding role for Maple, an AI voice-agent startup serving restaurants. It combines onboarding calls, inbound support across calls/texts/emails, troubleshooting, and engineering escalations, with early-stage startup benefits.
What you'll do
- Run onboarding calls with new customers
- Translate business operations into AI configurations
- Handle inbound support calls, texts, and emails
- Troubleshoot real-time voice agent issues
- Gather context and escalate to engineering
- Document cases in Salesforce
- Communicate in Slack
- Identify recurring friction and suggest improvements
What you'll need
- English fluency C1/C2
- 2–5+ years in customer support, onboarding, or high-touch SaaS
- Experience handling escalations and complex customer issues
- Strong conversational ability
- Quick thinker
- Comfortable with ambiguity
- Calm under pressure
- Strong organizational skills
Skills
Customer supportCustomer onboardingSaaS supportTroubleshootingEscalation managementSalesforceSlackEnglish communication
Benefits
Health insurancePaid time offEquity401kLife insuranceTools budgetCompetitive salaryFast feedback loops
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