Taking applicationsVoice Support·Posted 14h ago
Software Support Specialist
Aspire SoftwareVerified company
Canada, India, South Africa, Brazil
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Canada, India, South Africa, Brazil
EnglishEntry level
About the role
A remote entry-level technical support role at Square 9 providing Level 2 and 3 assistance to customers and resellers for document and content management software. It involves troubleshooting .Net-based software, working with development and QA teams, and maintaining knowledge base articles, with career development tracks.
What you'll do
- Provide customer support for deployment and usage-related software issues
- Troubleshoot software problems using internal ticketing tools
- Collaborate with development and QA teams on issue resolution
- Author and maintain knowledge base articles
- Manage multiple support projects with attention to detail
- Communicate with customers and internal teams
What you'll need
- Entry-level technical support or customer-facing experience
- High School Diploma or equivalent
- Strong verbal and written technical communication skills
- Proficiency with Windows platform infrastructure
- Demonstrated customer service and problem-solving abilities
- Criminal Background Check Required
- SQL Server and database management preferred
- Consultative relationship-building and public speaking preferred
Skills
Technical troubleshootingWindows infrastructureASP.NetIISMessage QueuingAuthenticationSQL ServerKnowledge base writing
Benefits
Career growth
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