Advisor I, Customer Service – English (Cyberjaya)

Customer service advisor handling inbound and outbound calls or online inquiries for client products, resolving routine problems and meeting service KPIs. The role is listed in Cyberjaya, Malaysia, requires English, and asks for a high school diploma plus willingness to rotate shifts.

• Handle inbound calls, outbound calls, or internet inquiries
• Resolve routine customer problems
• Clarify customer requirements and provide solutions
• Greet customers courteously and professionally
• Document and notate customer accounts accurately
• Offer additional products or services
• Track and retrieve information in call tracking database
• Meet contractual KPIs

• High school diploma
• Three to six months relevant experience preferred
• Strong computer navigation skills
• Ability to communicate in English
• Dependable and detail-oriented
• Ability to multi-task and adapt to changes
• Ability to work independently and in a team
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.